General Terms and Conditions

1. Introduction and definition of terms

1.1. These Terms and Conditions ("T&C") govern the relationship between the accommodation unit (hereinafter referred to as the "Provider" or "We") and any natural or legal person (hereinafter referred to as the "Client" or "User") who makes a reservation for the accommodation services offered by the Provider.

1.2. Making a reservation, whether by phone, by email, through our online platform or third-party platforms (e.g. Booking.com, Airbnb, etc.), implies full acceptance of these T&Cs.

2. Definitions

Reservation: the Client's request to rent the accommodation unit (room, apartment, etc.) during the chosen period.

Check-in: date and time of start of stay, starting at 3:00 PM.

Check-out: date and time of end of stay, until 11:00 AM.

Due date: the date by which the issued invoice must be paid, as stated on the invoice or in written correspondence (email, SMS, etc.). In the absence of other mentions, the due date is the check-in date.

3. Reservations

3.1. Ways to make a reservation:

Online, by filling out the form on our website timisoarahotel.ro.

Through partner platforms (e.g. Booking.com, Airbnb).

By phone or by e-mail (for legal entities, we may request the transmission of company data in order to issue an invoice).

3.2. Reservation confirmation:

After submitting the reservation request, the Client will receive a confirmation email that will include the dates of the stay, the total rate and, if applicable, the terms of advance payment.

If the reservation requires a deposit, it becomes firm only after the payment has been made.

4. Cancellation / no-show policy

4.1. Cancellation without penalties:

Reservations made can be canceled without penalty at least 24 hours before check-in (check-in date and time communicated at the time of booking).

4.2. Cancellation less than 24 hours before check-in:

For cancellations made less than 24 hours before check-in, a penalty of 100% of the value of the related accommodation services will be charged.

If the Client does not show up (no-show) on the check-in date, it is considered a late cancellation and the same 100% penalty applies.

4.3. Change of stay date:

Any date change will be treated as a new booking and may be subject to availability and rates in effect at the time of the change. If the change amounts to a cancellation and re-booking, sections 4.1 and 4.2 apply, as applicable.

5. Check-in / Check-out

5.1. Interval watches standard:

Check-in: after 3:00 PM.

Check-out: until 11:00.

5.2. Arrivals and departures outside the standard interval:

An additional fee may apply for early check-in or late check-out, subject to availability.

Any such request must be confirmed in writing by the Supplier.

6. Rates and payments

6.1. The prices displayed on the website or communicated by e-mail include (or do not include) VAT, local taxes, etc., depending on the legislation in force.

6.2. The invoice for the stay will be issued either at check-in or according to prior agreement (e.g. proforma invoice before arrival).

6.3. Payment term:

Unless another term has been agreed, the invoice is due on the check-in date or within 5 days from the date of issue (as the case may be, depending on the details on the invoice).

7. Late payment penalties

7.1. For invoices not paid by the due date (check-in date, unless otherwise specified), a late payment penalty of 0.2% per day of the outstanding amount is applied.

7.2. Penalties are calculated starting from the first calendar day after the due date and continue until the full amount due is paid.

7.3. In the case of legal entity customers, repeated non-payment may lead to the refusal of future reservations until the outstanding debts are fully settled.

8. Rights and obligations of the Supplier

8.1. The Supplier undertakes to make the accommodation space available to the Client according to the confirmed reservation, in appropriate hygienic and sanitary conditions.

8.2. The Supplier has the right to refuse accommodation or interrupt the stay of any Client who:

Has inappropriate behavior (violent, illegal, etc.);

Causes damage to property or disturbs public order;

Repeatedly violates internal operating rules (e.g. quiet hours, no smoking, etc.).

9. Client's rights and obligations

9.1. The client is obliged to provide correct data in the reservation form (name, contact details, CUI/CIF for legal entities, etc.).

9.2. The client undertakes to comply with the house rules displayed at the reception or communicated prior to arrival (e.g. quiet time, smoking bans, pet bans - if applicable, etc.).

9.3. The Client will be materially liable for any damage caused intentionally or negligently to the accommodation, facilities or other goods belonging to the Supplier.

10. Privacy Policy

10.1. Personal data collected at the time of booking (name, surname, e-mail, billing details, etc.) are used strictly for the purpose of providing accommodation services and will not be communicated to third parties, except for legal obligations (e.g. authorities) or payment processors (e.g. bank).

10.2. For more details, see the Privacy Policy displayed on the website (timisoarahotel.ro).

11. Force majeure

11.1. Neither party shall be liable for the failure to perform on time (total or partial) the obligations provided for in the contract, if the failure to perform is due to a force majeure event, recognized as such by Romanian law.

11.2. The party invoking force majeure is obliged to notify the other party within 10 days of the occurrence of the force majeure event and to present the supporting documents issued by the competent authorities.

12. Litigation

12.1. Any dispute arising between the Supplier and the Customer will be resolved amicably.

12.2. If the parties do not reach an amicable agreement, the dispute will be submitted for resolution to the competent courts in Timișoara, Romania.

13. Final provisions

13.1. The Supplier reserves the right to unilaterally modify these T&Cs at any time, by updating them on the website. Previously confirmed reservations will not be affected except in situations provided for by law or with the agreement of the parties.

13.2. In the event that any of the clauses of these T&Cs is declared invalid, the other provisions remain valid.

13.3. By making a reservation and/or paying an advance/invoice, the Client declares that he has read and agrees to these T&C.

This is the complete and current text of the General Terms and Conditions applicable to the accommodation unit (timisoarahotel.ro). For any additional questions, you can contact us at tandiasistem@gmail.com or at 40371238781.