privacy policy

Privacy & Cookie Policy

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Welcome to our booking platform (the “Platform” or “We”). The Platform allows guests or renters to make online reservations or bookings of properties and rooms (the “Service”).

This Privacy Policy (the “Policy”) sets forth our privacy practices with respect to the Service, including how your personal information and data is collected, stored, used, and shared. Providing us with your personal information is a choice you make. We appreciate this and thank you for making this choice. You are not required by law to provide us with this information, but we need it to enable you to use the Service.

We act as data controllers and are responsible for the collection and use of any data you submit or provide through the Service.

In addition to this privacy statement, we may have additional policies or codes of conduct that will apply in connection with your use of the Service. If you have any questions regarding your use of the Service, please contact us.

What kind of personal information is collected?

When you submit an inquiry, make a customer service request, or register an account, you provide contact information such as your name, address, mobile phone number, and email address.

We may collect your credit or debit card information when you pay for the service. This information is collected on our behalf by a payment processor. We may use cookies and similar tracking technologies to collect information on our website and via email. In addition, we may collect your IP address from your internet service provider and may collect your banking details at the request of the owners.

Use and disclosure of collected information

We may share the information you have shared with us with third-party service providers to provide and support the Service:

communicating with you regarding your use of the Service and responding to your requests;

improving the security and safety of the Service, for example by investigating suspicious activities or violations of applicable terms or policies;

developing new tools, products or services within the Service;

associating activity within the Service between different devices operated by the same person to improve the overall functioning of the Service;

to identify and fix errors that may be present;

conducting data and system analysis, including research to improve the Service;

to comply with any applicable law and to assist law enforcement agencies and competent authorities, if We believe it is necessary or justified.

Use for marketing purposes

We may use your contact information (e.g. email, phone) to send you marketing communications and promotions about our services or the products/services of our partners, when you have a contractual relationship with us or have expressed your consent to this (e.g. by checking a box on the booking form).

We may also share your data with third parties (e.g. marketing partners, email platforms, advertising service providers) only to the extent necessary to deliver these marketing messages to you or if this is necessary to manage and improve our services.

You have the right to object to the processing of your data for direct marketing purposes at any time or to withdraw your consent, by using the unsubscribe link in our emails or by contacting us at tandiasistem@gmail.com.

If you do not wish to receive marketing messages, please let us know and your data will no longer be used for this purpose.

Accessing, modifying, exporting or deleting your information

You have the following rights regarding your personal data:

The right to request a copy of your personal data.

The right to request correction of your personal data if it is inaccurate or out of date.

The right to request the deletion of your personal data when it is no longer necessary to retain such data.

The right to withdraw any consent for the processing of personal data at any time. For example, your consent to receive e-marketing communications.

If you wish to withdraw your consent for e-marketing, please use the link to manage your subscriptions included in our communication. Please note that you may still receive system messages and administrative communications, such as order confirmations, system messages and notifications regarding your account activities.

The right to request the provision of your personal data and, where possible, the direct transmission of this information (in a portable format) to another data controller where the processing is based on consent or contract.

The right to request restriction of further data processing, if there is a dispute regarding the accuracy or processing of your personal data.

The right to object to the processing of personal data, where the processing of data was based on legitimate interest and/or direct marketing.

If you are unable to do so using the tools provided within the Service, you must contact us directly to access, modify, export or delete your personal data.

GDPR Notification

The following notice is made in accordance with the European General Data Protection Regulation (GDPR):

As the controller of our customers' personal data, we are committed to protecting and respecting your privacy in accordance with the EU General Data Protection Regulation (GDPR) 2016/679 of April 27, 2016.

Our legal basis for collecting personal data

Collection of personal data based on consent: Collection of personal data based on the consent of the data subject will be done through the use of consent forms that will store the documentation related to the consent given by the data subject. We use personal data to fulfill our obligations related to contracts and agreements with customers, partners and suppliers.

Collection of personal data based on legitimate interest: We may use personal data if it is considered to be of legitimate interest and if the privacy interests of the data subject do not override this interest. Normally, in order to establish the legal basis for collecting the data, an assessment has been carried out during which a mutual interest has been identified.

If you have concerns about how we process your personal data and you are not satisfied with our response, you have the right to file a complaint with the National Supervisory Authority for Personal Data Processing (ANSPDCP), headquartered in Bucharest, B-dul G-ral Gheorghe Magheru 28-30.

Data retention

We retain personally identifiable information for as long as we deem necessary for the purposes set out above. We may delete the information from our systems, without notice to you, when we deem it no longer necessary for the purposes set out above.

CCPA Notice

You may exercise certain consumer rights under the California Consumer Privacy Act (CCPA). Your CCPA rights are described below.

Right to Know You have the right to request information regarding the specific categories and items of personal information we have collected about you, as well as the sources of this information, the commercial purpose of its collection, and the types of third parties with whom we share or sell it.

Right to erasure You have the right to ask us to erase any of your personal information. We will erase from our records any personal information that is not essential for the normal operation of the business and will require all our service providers to do the same.

We consider data to be essential for the functioning of our business if it is used for:

to provide you with goods or services

Detecting and resolving security or functionality issues

Compliance with legal obligations

The right to non-discrimination If you exercise your consumer rights:

We will not refuse you goods or services.

We will not charge different prices or rates for goods or services, including through the use of discounts or other benefits or by imposing penalties.

We will not offer you a different level or quality of goods or services.

We don't sell my personal information We don't sell any information that identifies you, such as your name or contact information. However, we allow advertising networks like Facebook and Google to collect your online activity while you are on our site.

Children's privacy

This service is intended for individuals 16 years of age or older. We do not knowingly or intentionally collect information from children under 16 years of age.

Cookie-uri

We may use cookies on the Service. Cookies are packets of information sent by our servers to your web browser and then sent back by your browser each time it accesses our servers. Cookies may contain a variety of information, such as the web pages you have visited, session duration, and IP addresses. Cookies are used for various purposes, such as collecting statistical information about your use of the Service and to save you from having to re-enter your username and password when using the Service.

This information is used to make the websites work more efficiently, as well as to provide commercial and marketing information and to collect personal data such as browser type and operating system, referring page, path through the website, ISP domain, etc. in order to understand how visitors use a website. Cookies and similar technologies help us to tailor our website to your personal needs, as well as to detect and prevent security threats and abuse.

If you wish to block cookies, you can do so through your browser settings or by using the option on the service's website to block marketing cookies. You can delete cookies that are already on your computer and set your browser to prevent their placement in the future. Please refer to your browser's help menu for more information. However, please note that disabling cookies may negatively affect your user experience on the Service. You can delete advertising cookies from your browser using this form: https://optout.aboutads.info/.

Privacy Policy Changes

We may modify this Policy from time to time. We will notify you of such modifications through the Services interface. Your continued use of the Service constitutes your consent to the modified Policy. If you do not agree to the modified Policy, we may terminate the Terms and your account on the Service and block your access to and use of the Service upon the expiration of 30 days from your refusal to accept the modified Policy.

In case of legal requirement or necessity, we may also introduce immediate changes to this Policy. The most recent version of the Terms and its effective date will always be accessible on the Service.

Contact us

If you have any questions regarding this Privacy Policy, please contact us: tandiasistem@gmail.com